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Governance & Team Roles

Leadership structure, qualifications, responsibilities, boundaries, and accountability framework for Recovery Trauma™ — supporting compliance, safeguarding, governance, audit readiness, and platform accountability.

Part of the Compliance & Governance documentation setNext review: 12 July 2027Last updated: 12 July 2026

Leadership & Team Roles

Founder & Product Compliance Lead

Named owner: Jana Burkhardt, BA (Hons) Business Administration

Active

Qualifications

  • BA (Hons) Business Administration — University of Applied Sciences Erfurt, Germany
  • Certificate in Trauma-Informed Counselling — The Open University
  • Ongoing professional development in trauma-informed practice, safeguarding, wellbeing education, compliance, and digital platform governance

Jana Burkhardt is the Founder of Recovery Trauma™ and leads the platform’s vision, governance, compliance, safeguarding oversight, and strategic development.

Recovery Trauma™ was created from both professional experience and lived experience. Jana is a survivor of significant childhood and adult trauma and spent many years engaged in trauma recovery, including extensive therapy and personal development work in both Germany and the United Kingdom.

The idea for Recovery Trauma™ emerged from Jana’s own healing journey. While searching for support, she found that many resources were fragmented, difficult to access, or lacked a trauma-informed approach. She envisioned a platform where individuals could access educational resources, grounding tools, wellbeing exercises, therapist discovery, and supportive communities in one safe and accessible place.

In the early stages, Jana personally built and developed Recovery Trauma™ from the ground up. She created the social media presence, developed the website concept, designed the platform structure, coordinated app development, created educational content, built partnerships, and grew the Recovery Trauma™ community. What began as a personal vision for recovery evolved into a growing platform dedicated to helping others access trauma-informed support and wellbeing resources.

Important note

Jana does not provide therapy, counselling, psychotherapy, crisis intervention, or healthcare services through Recovery Trauma™. Her role focuses on governance, compliance, product development, safeguarding oversight, and trauma-informed wellbeing education. Recovery Trauma™ remains a wellbeing, educational, self-help, and therapist discovery platform.

Responsibilities

  • Product strategy and roadmap
  • Platform governance
  • Compliance oversight
  • GDPR accountability
  • Safeguarding framework oversight
  • Risk management
  • Therapist partnerships
  • Policy review and approval
  • Coordination between technical, administrative, and clinical functions
  • Community growth and strategic development

Boundaries

  • Does not provide therapy through Recovery Trauma™
  • Does not provide counselling through the platform
  • Does not provide psychotherapy
  • Does not provide crisis intervention services
  • Does not provide healthcare services
  • Does not establish therapeutic relationships with users

Accountability

GovernanceComplianceSafeguarding frameworkPolicy managementRisk management
Review date: 12 July 2027Last updated: 12 July 2026

Technical Platform Provider

Named owner: Lovable

Active

Recovery Trauma™ is built and maintained using the Lovable platform. Rather than employing an in-house software development team, authorised business users configure, manage, and maintain the platform using Lovable’s secure development environment. Lovable provides the underlying application framework and supports implementation of platform functionality, authentication, infrastructure, and technical features. Recovery Trauma™ remains fully responsible for governance, compliance, safeguarding, policies, content, and operational oversight.

Responsibilities

  • Platform infrastructure
  • Application framework
  • Technical implementation
  • Authentication systems
  • Role-based access controls
  • Platform deployment
  • Feature implementation
  • System maintenance
  • Technical security updates
  • Performance and reliability

Boundaries

  • Technical platform provider only
  • Does not provide community moderation
  • Does not make safeguarding decisions
  • Does not make clinical decisions
  • Does not provide user support
  • Does not determine Recovery Trauma™ policies, governance, or compliance decisions

Accountability

Platform infrastructureTechnical reliabilitySecurity implementationPlatform availability
Review date: 12 July 2027Last updated: 12 July 2026

Platform Administrator

Named owner: Jana Burkhardt

Active

Operates the admin dashboard day-to-day: community moderation, therapist onboarding administration, content management, dashboard management, and Step 1 of the escalation pathway. Non-clinical role. During the current stage of Recovery Trauma™, the Founder also performs the Platform Administrator role, including community moderation, therapist onboarding administration, content management, dashboard management, and operational oversight.

Important note

During the current stage of Recovery Trauma™, the Founder (Jana Burkhardt) also performs the Platform Administrator role. This dual-role arrangement is documented for transparency and will be reviewed as the organisation grows.

Responsibilities

  • Community moderation
  • Therapist onboarding administration
  • Content management
  • Dashboard management
  • Admin dashboard monitoring
  • Review flagged content
  • Review system alerts
  • Support testing activities
  • Operational oversight
  • Platform administration

Boundaries

  • Non-clinical role
  • Does not provide therapy
  • Does not provide counselling
  • Does not provide crisis support
  • Does not make safeguarding decisions
  • Does not make clinical decisions

Accountability

Moderation workflowsAdministrative processesPlatform operations
Review date: 12 July 2027Last updated: 12 July 2026

Escalation & Governance Pathway

Documented escalation pathway for flagged issues, risks, and safeguarding concerns.

1

Platform Administrator

Reviews

  • Flagged content
  • User reports
  • Community concerns
  • System alerts
  • Compliance-related issues

Outcome

Escalates safeguarding, ethical, or higher-risk concerns to the Independent Clinical Advisor (external).

2

Independent Clinical Advisor (external)

Reviews

  • Safeguarding concerns
  • Trauma-informed considerations
  • Ethical concerns
  • Emerging risk trends

Outcome

Provides recommendations and escalates significant concerns to the Founder & Product Compliance Lead.

3

Founder & Product Compliance Lead

Reviews

  • Governance
  • Compliance
  • GDPR
  • Policy exceptions
  • Significant platform risks
  • Safeguarding framework decisions

Outcome

Holds final decision-making authority across governance and compliance matters.

Compliance Ownership Matrix

AreaOwner
GovernanceFounder & Product Compliance Lead
GDPRFounder & Product Compliance Lead
Safeguarding FrameworkFounder & Independent Clinical Advisor (external)
Therapist StandardsIndependent Clinical Advisor (external)
Platform InfrastructureLovable
Technical ImplementationLovable
Community ModerationPlatform Administrator
Compliance MonitoringFounder
Policy ReviewsFounder
AccessibilityFounder & Lovable

Review Schedule

Monthly

  • Moderation review
  • Security review
  • User report review
  • Access review

Quarterly

  • Compliance review
  • Safeguarding review
  • Therapist directory review
  • Vendor review

Annually

  • Policy review
  • DPIA review
  • Security review
  • Accessibility review
  • Compliance report review

Compliance purpose

This Governance & Team Roles section clarifies leadership, qualifications, responsibilities, boundaries, and accountability across Recovery Trauma™. It supports compliance, safeguarding, governance, and audit readiness, and forms part of the wider Recovery Trauma™ Compliance & Governance documentation alongside the Privacy Policy, Disclaimer, Safeguarding framework, Escalation Pathway, and Compliance Report.

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